Hobfolk
Assurance · O&M manuals & handover

The manual, written while
the job still remembers itself.

Most O&M manuals and handover packs are reconstructed after the fact, in the week after practical completion, by whoever is free — which is why most of them are wrong. Hobfolk's Assurance desk assembles the pack through the job instead: as-builts, product data, warranties, care instructions and spares, filed against the project the day they happen. Worldwide, on any job that produces a handover.

Start a conversationSee the whole crew
You go home. It doesn't.Every promise gets a row and a due dateAnswered the same day, not the next working dayA drawing before the quoteUnverifiable is never a passNine desks, one address eachNothing is sent that a human cannot read backThe folder exists before you price itYou go home. It doesn't.Every promise gets a row and a due dateAnswered the same day, not the next working dayA drawing before the quoteUnverifiable is never a passNine desks, one address eachNothing is sent that a human cannot read backThe folder exists before you price it
The case for it

Reconstructed after the fact is how a handover pack goes wrong

Handover is not a moment. It is a deadline the job has usually already spent its slack on before it arrives.

A handover pack written after the event is written from memory, chased supplier by supplier, and finished the week somebody actually asks for it — normally the week a client moves in and something needs fixing.

The alternative is not more effort at the end. It is capturing the pack as the job runs: what was actually installed, the certificate that arrived with it, the deviation from the drawing that nobody wrote down anywhere else. None of that is hard to record on the day. All of it is hard to reconstruct six weeks later.

None of it can be invented, either. The pack is only as complete as the paperwork that reaches this desk — data sheets, certificates, warranties, the as-built deviation somebody has to actually mention. This desk chases your suppliers and your site team for what's missing rather than waiting for it to arrive on its own, but it cannot file a certificate nobody issued or a spec sheet nobody sent. The faster your own team flags a substitution or a late delivery, the more the pack is worth on the day it's asked for.

The gate-wright — the one who knows which link to hit
The gate-wright — the one who knows which link to hit
What's included

Everything below, not a menu underneath the menu

01

As-built records, kept current

Deviations from the drawing captured when they happen, not reconstructed from memory after practical completion.
02

Product data, warranties and certificates

Filed against the job the day the product is bought or installed, chased from your suppliers if it doesn't arrive on its own — never invented if it doesn't exist.
03

Care, cleaning and maintenance instructions

Written against what was actually installed, in language the person running the building will actually use.
04

Spares and lead times

The parts that wear, what they cost, and how long they take to get — so a repair does not start with a search.
05

Risk assessments and method statements

For UK and Ireland projects that need them — held alongside the rest of the pack rather than as a separate afterthought.
06

Assembled through the job, not after it

Indexed and cross-referenced as it is built, so the pack is complete on the day it is asked for rather than the week after.
The run of it

How a job moves through

  1. The job starts

    The manual opens as a live file the day work begins — not the week it ends.

  2. As-builts captured as they happen

    Deviations from the drawing recorded on the day, against the actual job.

  3. Product data filed at purchase

    Data sheets, warranties and certificates supplied by you or your suppliers, chased if they don't arrive, attached the day the product is bought.

  4. Care and maintenance written from the real build

    Cleaning, servicing and spares written against what was actually installed.

  5. The pack is assembled

    Indexed, cross-referenced, and checked against the finished works.

  6. Issued at handover

    Complete on the day practical completion is certified, not chased for weeks after.

The limits

What this desk will not do

Every department has a written boundary. A service that claims no limits has simply not found its own yet, and you will find it for them.

Where this desk stops

  • Verification does not fix the work. Deliberately. A desk that both does the job and marks it is not checking anything.
  • It is not a substitute for a qualified safety adviser where your sector requires one, or for a competent person's sign-off on regulated work.
  • It does not sign documents. A signature from something that is not a person is not a signature, and the defect surfaces years later.
Questions

Asked before, answered here

Is this just a template with our logo on it?
No. Every manual is assembled against your actual as-built information — what was installed, what was substituted, the certificates that actually arrived. A template with a new cover is how a handover pack becomes wrong on the day it is issued.
Do you handle CDM/RAMS too?
For UK and Ireland projects that need them, yes — task-specific risk assessments and method statements, scoped to what the job actually requires. It sits alongside the rest of the pack rather than being the whole of what this desk does.
How does handover actually get assembled?
Through the job. As-builts, product data and warranties are filed against the project the day they happen, not gathered in the week after practical completion — which is when most handover packs are written, and why most of them are wrong.
Does this work outside the UK?
Yes. As-built records, product data, warranties and care instructions are not a UK-specific idea, and most of what this desk does travels wherever the job is. The one regionally specific piece is CDM/RAMS, which applies only to UK and Ireland work.
What do you actually need from us to do this?
The paperwork behind the pack — data sheets, certificates, warranties, and a word when something on site was substituted or deviated from the drawing. This desk chases your suppliers and your site team for whatever is missing rather than waiting on it, and keeps the file organised as the job runs. What it cannot do is manufacture a certificate nobody issued or a spec sheet nobody sent — the chasing and the assembly are the job; supplying the underlying documents is still yours.

Handover is coming whether the pack is ready or not.

Tell us what the job is and when it completes. We will tell you plainly whether the pack can be ready for that date.

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